• Please review your full order before submitting your final claim form.
• Ck will cover one (1) shipping fee per order. Additional claims submitted for the same order, will incur additional shipping charges.
• Please include photos of each item listed in your claim and reference each item code in the photos provided. Without this information your claim will not be accepted. 
• When submitting your claim, we ask that you are as detailed as possible and you fill out all the information on the form to avoid delays in processing.
• Missing items must be claimed within 5 days of receiving your order. 
• Please note that if your claim has been approved, Canada Kitchens will try our best to have replacements available in a timely manner.
• Expedited shipping services are not available for replacements/parts. Claims can take up to 7 business days or longer. 
• Canada Kitchens cannot be held responsible for any labour costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to items that may be flawed or have become damaged during transit. 
• Damaged materials that have been cut, modified, assembled, installed, or drilled for hardware will not be approved for replacement.

Missing or Damaged Items: (Including Concealed Damage)

•  IMPORTANT: All skid damages or product shortages must be reported on the POD (proof of delivery) – just the word “damage” written next to the name of the person who is receiving the goods.  (Please ensure to take a photo for proof  along with photos of the skid upon delivery).
•  If the word damage is not recorded on the POD, please contact us within 24 hours.
• Canada Kitchens will cover one (1) shipping fee per claim order. Additional claims submitted for the same order, will incur additional shipping charges.
• When submitting your claim, we ask that you are as detailed as possible and you fill out all the information on the form to avoid delays in processing.
• For concealed damages, please include photos of each item listed in your claim and reference each item code in the photos provided. Without this information your claim will not be accepted.
• Please note that if your claim has been approved, Canada Kitchens will try our best to have replacements available in a timely manner.
•  Expedited shipping services are not available for replacements/parts. Claims can take up to 7 business days or longer.
•  Canada Kitchens cannot be held responsible for any labour costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to items that may be flawed or have become damaged during transit.
•  Damaged materials that have been cut, modified, assembled, installed, or drilled for hardware will not be approved for replacement.

For additional items please submit this claim form and start another. Please confirm sales order number is the same for both submisions.